Smart Network
Issue Management

Noble Vision gives customers and technicians one unified platform to manage service requests, track repairs, and resolve network issues - faster than ever.

ATMCJL+
Trusted by Converge support teams across the Philippines
1
Service tickets managed
0%
Of tickets resolved
2
Dedicated portals: customer & technician
AI
Assistant for first-line troubleshooting
Core Features

Everything your team needs

Six powerful modules built for ISP customers and the technicians who support them.

Service Ticket Management
Customers file requests, technicians claim them from a shared queue and update progress — full lifecycle tracking with priority levels.
Troubleshooting Logs
Record step-by-step repair procedures, notes, and outcomes directly from a mobile device in the field.
Cloud-Based Storage
All records, reports, and maintenance history stored securely in a centralized cloud database — accessible anywhere.
Real-Time Status Updates
Customers see live ticket status and chat with their technician as work happens — no more chasing updates.
Smart Notifications
Instant alerts for new assignments, urgent issues, and status changes keep customers and technicians informed at all times.
Issue Reports & History
Full ticket timelines, resolution notes and customer ratings help the team spot recurring problems and improve service quality.
Workflow

How Noble Vision works

A streamlined four-step process that replaces messy group chats and paper-based reports.

1
Issue Reported
A customer files a service ticket from their portal with all issue details and selected priority level.
2
Ticket Assigned
Technicians are notified instantly and an available technician claims the ticket from the shared queue.
3
Field Resolution
The technician logs troubleshooting steps in real time and updates repair status from the field.
4
Ticket Closed
After resolution the ticket is marked complete and stored in the cloud for reporting and analysis.
User Roles

Built for every member of your team

Three dedicated portals — each tailored with exactly the tools and access that role needs. Sign in once and Noble Vision takes you straight to the right workspace.

User / Customer
Residential and business subscribers who report network issues and track the status of their service requests from a dedicated self-service portal.
  • File new service tickets
  • Track ticket status in real time
  • View repair history and logs
  • Chat with your technician
  • Get instant help from the AI assistant
  • Manage account & preferences
FIELD ROLE
Technician
Field engineers and support staff who respond to assigned tickets, log troubleshooting steps, and update repair status from the field in real time.
  • Claim tickets from the shared queue
  • Chat with customers in each ticket
  • Update repair progress on-site
  • Mark tickets as resolved
  • Receive instant task notifications
  • Set availability and share location
Administrator
Operations staff who oversee every ticket and technician, review the automatic assignments and step in when a job is urgent, overdue or escalated.
  • Monitor all tickets and alerts
  • Assign and reassign technicians
  • Adjust severity and priority
  • Manage technicians and customers
  • Service map of the Philippines
  • Analytics, reports and activity logs

Admin accounts are created by the system operator — there is no public sign-up.